We will replace or refund any bottles that is damaged or flawed within 30 days of the purchase. To issue a return or refund of an item, please contact us at (604)232-9839 or email us at info@luluislandwinery.com. Unfinished portion of the original item may be required to return for replacement. By law, Lulu Island Winery cannot accept any bottles without deem flaw or that damaged due to weather condition during shipping and handling. Lulu Island Winery does not accept refund or return of any items that placed in error.

Once the wine is received, we will issue refund that covers the cost of item, including shipping and handling charges.

A 15% restocking fee will be applied to all canceled orders.